Say Hello

Hello! You have found the front door. Whether you spotted a typo, tried one of our tips and want to report back, or have a household mystery that is driving you up the wall, we would love to hear from you.

The easiest way to reach us

Email is the only channel we use, and it goes straight to the shared team inbox:

notes@gargetter.com

There is no phone line, no office to visit and no chatbot pretending to be one of us. Just four people with a shared inbox and, usually, a cup of something warm.

What we love getting

• Corrections. If something in an article is wrong, out of date or unclear, tell us which page and what you noticed. We fix errors and say thank you.
• Questions we have not answered yet. Plenty of our articles started as somebody's "how do I…?" email.
• Your own tricks. Found a better way to descale a kettle or fold a shirt for a carry-on? Share it. We may test it and, with your permission, mention it.
• Kind words. We will not pretend we do not enjoy those.

What helps us reply

A few small things make a big difference. Put the topic in the subject line, include the address of the page you are writing about, and if one particular member of the team covers your subject, mention them by pen name. You can see who writes what on Behind the Kitchen Door.

We read every message, but we are a small crew, so replies can take a few days. If the answer turns out to be useful for lots of people, we may write about it, without using your name or details unless you say that is fine.

What we cannot help with

• Personal medical, legal, financial or electrical advice. Please speak to someone qualified who can see your situation.
• Customer service for shops, airlines, streaming services or brands we have written about. Questions about an order belong with the company itself.

Your message and your privacy

We use what you send only to read and answer it, and we do not add anyone to a mailing list. The Privacy Policy explains how long we keep emails and what rights you have.

Not sure where to start reading while you wait for a reply? Everything We Cover is a good map, or dive straight into packing a carry-on like a frequent flyer.